Shipping Policy

General Shipping Terms This Shipping Policy applies to all orders of professional cookware, non-stick cookware, carbon steel cookware, and kitchen knives on our website. We offer worldwide free shipping for all orders with no minimum purchase requirement. All transactions on our site are processed in United States Dollars (USD) to ensure consistent and transparent pricing for all global customers.
Order Processing Time All paid and confirmed orders will be processed and shipped within 1–3 business days. Our team conducts thorough product quality checks and secure packaging before dispatch to ensure all items arrive in perfect condition. Order processing will begin immediately after successful payment verification.
Standard Delivery Time Standard shipping delivery takes 6–12 business days after the order has been dispatched. This delivery timeframe applies to all global shipping regions served by our logistics network. Delivery times are estimated and may vary slightly due to customs procedures, local logistics arrangements, or occasional transit delays.
Free Shipping Service We provide complimentary global shipping for every eligible order placed on our website. There are no hidden shipping fees, handling charges, or additional logistics costs. The free shipping service is automatically applied at checkout for all customer orders worldwide.
Order Tracking Once your order has shipped, you will receive a confirmation email containing a valid tracking number and detailed shipping information. You can track your package status and transit progress online throughout the entire delivery process. We ensure full logistics transparency for every order.
Delivery Address Responsibility Customers are responsible for providing accurate and complete shipping address details during checkout. We are not liable for undelivered packages, lost items, or return charges caused by incorrect addresses, incomplete recipient information, or failed customer collection.
Return Shipping Guidelines We support a 60-day return window starting from the date of package delivery. For quality-related issues, defective products, or our shipping errors, we will cover the return shipping cost. For customer-initiated returns without quality issues, the return shipping fee shall be covered by the customer.
Refund Processing Timeline After we receive, inspect, and confirm your returned items meet return standards, we will process your refund within 5–10 business days. All refunds are issued in USD via the original payment method used at checkout. Refund arrival times may vary depending on third-party payment platform processing rules.
Logistics Exception Handling In the event of unexpected shipping delays, transit anomalies, or logistics issues, our customer support team will actively track your order and provide practical solutions including reshipment or formal refunds to protect customer legitimate rights and interests.
Policy Updates We reserve the right to revise and update this Shipping Policy at any time to comply with business adjustments and global logistics updates. Any changes will take effect immediately once published on our official website. Continued use of our website and services constitutes acceptance of the latest shipping terms.